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Operations & Support
Customer Service Representative
Customer Support professionals placed with global product companies
Monthly USD
$1,960
to
$3,360
Junior → Senior
About this role
DeepTalent places customer service representatives with consumer and B2B companies that need reliable, empathetic, and process-oriented support talent. Our CSRs handle multi-channel support (chat, email, phone) and are experienced with Zendesk, Intercom, and Freshdesk.
What you will do
- Respond to customer enquiries via email, chat, and phone within SLA targets
- Diagnose and resolve product issues, escalating where needed
- Maintain accurate records of interactions in CRM and support platforms
- Identify recurring issues and flag them to product and operations teams
- Contribute to knowledge-base articles and support documentation
What we look for
- 1+ year in customer service or support
- Clear written and verbal communication in English
- Proficiency with Zendesk, Intercom, Freshdesk, or equivalent
- Empathetic and patient under pressure
- Experience in SaaS or fintech support environment (preferred)
Published salary range
| Level | Monthly USD |
|---|---|
| junior | $1,960/mo |
| mid | $2,590/mo |
| senior | $3,360/mo |
Figures are monthly USD. Rate reflects the local-market price — the same calibre of talent costs significantly more in the Global North.
How placement works
- 1Submit a full application or express interest below
- 2Vetting & verification — fewer than 8% of applicants proceed
- 3Your profile is matched against live company briefs by our AI
- 4You receive curated opportunities — no cold applications
- 5DeepTalent handles contracting, compliance, and global payroll